PMO Specialist / PMO Lead – Digital Transformation | Barcelona

📢 Business Insights is a Software Engineering company specialized in custom software development, with its own AI product and a strong focus on Talent Tech.

We are currently experiencing a period of growth and are looking for a PMO Specialist / PMO Lead to join an international digital transformation project focused on Contact Center solutions, Customer Experience (CX) and large-scale technology deployments.

We would love you to become part of our team, where you will have the opportunity to grow professionally, collaborate with talented people and work on innovative technology projects.

You will also have the opportunity to work with leading organizations across different industries, strengthening your expertise and contributing to modern and effective technology solutions.

🔎 What will be your mission?

We are looking for an experienced PMO Specialist to coordinate and monitor an international Contact Center transformation program, ensuring effective project governance, stakeholder alignment and successful delivery.

You will work closely with Business, IT and Operations teams, supporting the implementation of a modern Contact Center as a Service (CCaaS) platform and ensuring that project milestones, budgets and objectives are achieved.

🎯 What will you do?

• Coordinate and monitor international transformation programs, ensuring delivery within scope, time and budget.

• Manage project plans, milestones, dependencies, risks and change requests.

• Track budgets, KPIs and project performance, preparing executive reports and presentations.

• Facilitate communication between Business, IT, Operations and external stakeholders.

• Support the deployment and integration of Contact Center / CCaaS solutions.

• Coordinate geographically distributed teams and ensure alignment with business objectives.

• Support change management, operational readiness and user adoption activities.

• Promote continuous improvement in project governance and delivery processes.

👉 To succeed in this role, it is important to have

• Strong experience in PMO, Program Management or Project Coordination roles.

• Experience in large-scale international transformation programs.

• Solid knowledge of Agile, Waterfall and Hybrid methodologies.

• Advanced project planning and dependency management using Microsoft Project, Smartsheet or similar tools.

• Experience in portfolio management, budget control and KPI tracking.

• Advanced skills in Excel and PowerPoint for executive reporting.

• Strong experience managing risks, issues, dependencies and change requests.

• Ability to coordinate cross-functional teams in multinational environments.

• Excellent stakeholder management, communication and organizational skills.

• Fluent English – mandatory.

Valued:

• Experience in Contact Center, CCaaS or Customer Experience transformation projects.

• Knowledge of Genesys Cloud / CCaaS.

• Experience with Salesforce Service Cloud or similar CRM solutions.

• Experience supporting digital transformation and customer service modernization initiatives.

• Knowledge of change management and user adoption processes.

• Experience coordinating IT and non-IT activities across international teams.

🏆 What can you expect from being part of our team?

• Work on stable and challenging technology projects that support your professional growth.

• Location: Barcelona.

• International and collaborative working environment.

• Competitive salary.

• Flexible working hours.

• Intensive working hours during summer.

• Opportunities for continuous learning and professional development.

• Availability for business travel is required.

And… plenty of motivation to keep learning!

🚀 If this opportunity sounds interesting, apply now and let's get to know each other!