API Expert

We are looking for an experienced L2 Platform Operations Engineer to support operational activities on a MuleSoft platform environment during the Europe shift. The role focuses on ensuring platform stability, service continuity, and SLA compliance across a multi-cloud ecosystem including AWS, Azure, and OpenShift, while collaborating with internal teams and external partners in an international environment.

Key Responsibilities

• Govern and oversee L2 operational activities to ensure service continuity and SLA compliance.

• Investigate, troubleshoot, and resolve incidents within agreed service levels.

• Perform platform analysis and operational troubleshooting.

• Analyze logs and identify root causes of operational issues.

• Escalate complex incidents to senior engineering teams when required.

• Support daily operations and service request execution.

• Participate in deployment, release, and change implementation activities.

• Execute operational procedures, runbooks, and recovery activities.

• Document incidents, resolutions, workarounds, and operational knowledge.

• Maintain and update knowledge base articles and technical documentation.

• Identify recurring issues and propose service improvements.

• Contribute to root cause analysis activities.

• Develop and maintain basic automation scripts for repetitive operational tasks.

• Track assigned actions through completion and closure.

• Lead production support meetings and operational reviews.

• Support Flex Gateway platform setup activities.

• Participate in on-call support and major incident resolution when required.

Deliverables

• Incident reports with documented resolutions and workarounds.

• Updated operational documentation and knowledge base content.

• Root cause analysis outputs and improvement recommendations.

• Automation scripts for operational efficiency.

• Runbook execution and recovery procedure records.

• Action tracking logs through completion.

• Deployment, release, and change implementation records.

Required Expertise

• 3–5 years of experience in MuleSoft platform management (not API development).

• Experience with MuleSoft Omni Gateway / Flex Gateway.

• Terraform expertise.

• OpenShift expertise.

• GitHub experience.

• Basic AWS knowledge.

• Basic Azure knowledge.

• Strong understanding of Authentication & Authorization mechanisms, including OAuth and OpenID.

• ITIL process knowledge.

• Argo CI/CD experience.

Nice to Have

• MuleSoft Flex Gateway.

• XML, XSD, WSDL, WS-*, Java, JSON.

• Basic networking knowledge (Virtual IPs, Firewalls, Load Balancers).

• Certificate lifecycle management.

• SOAPUI and Postman.

• ServiceNow.

• Linux.

Qualifications

• English level C1 or higher.

• Degree in Computer Science or equivalent background.

• Experience working with internal teams and external providers in international environments.

• Availability to work in a hybrid model (minimum 3 days onsite, 2 days remote).

• Availability for occasional out-of-hours support.

• Willingness to travel or relocate for short periods when required.

Interested in learning more? We'd love to hear from you. Reach out and let's schedule a conversation to discuss the opportunity.