Integration Platform Engineer Expert

We are looking for an experienced MuleSoft Platform Operations Engineer to join a global support organization responsible for Level 3 platform operations and support. This role focuses on ensuring the stability, availability, performance, and continuous improvement of the MuleSoft integration platform environment.

The position is operational in nature and not focused on API development, requiring strong expertise in platform management, troubleshooting, incident resolution, automation, and stakeholder collaboration within a multinational environment.

Key Responsibilities

• Deliver daily MuleSoft platform operations and maintenance activities.

• Investigate, analyze, and resolve incidents within SLA targets.

• Handle escalated issues from Level 2 support teams.

• Monitor platform capacity, performance, scalability, and availability.

• Perform advanced troubleshooting using logs, monitoring tools, and diagnostics.

• Conduct Root Cause Analysis (RCA) and recommend corrective actions.

• Support production deployments, releases, and change activities.

• Manage service requests and operational support activities.

• Create and maintain SOPs, operational documentation, and knowledge articles.

• Identify recurring issues and drive continuous service improvement initiatives.

• Develop automation scripts for repetitive operational tasks.

• Participate in major incident management and service restoration activities.

• Provide on-call and after-hours support when required.

• Monitor operational KPIs and ensure compliance with support processes.

• Collaborate with internal teams, external partners, and service providers across international locations.

Required Skills

Mandatory

• 5–7 years of experience in MuleSoft Platform Operations.

• MuleSoft Omni Gateway (Flex Gateway) expertise.

• Terraform.

• GitHub.

• OpenShift.

• Authentication & Authorization technologies:

  • OAuth

  • OpenID

• AWS (foundational level).

• Azure (foundational level).

• ITIL processes.

• Argo CI/CD.

• Strong stakeholder management and communication skills.

Nice to Have

• XML, XSD, WSDL, WS-*, Java, JSON.

• Networking fundamentals (VIPs, Firewalls, Load Balancers).

• Certificate lifecycle management.

• SoapUI.

• Postman.

• Silva.

• Linux.

Interested in learning more? We'd love to hear from you. Reach out and let's schedule a conversation to discuss the opportunity.